| | 8 AUGUST 2022HIGHERReviewIN MY OPINIONTHE COMPLEMENTING SKILLS & COMPETENCIES OF BUSINESS ANALYTICSBy Dr. Nilanjana Bhaduri, Director - Learning & Development, HARMAN InternationalI was facilitating a development workshop for a team of business analysts who were consulting with a global telecom giant. The managers had invested in the recent past in a key data analytics certification course for the en-tire team, but they were disappointed to see continued underperformance in the team. The general belief was that they were demotivated. Personally, I had found that a bit strange. An Ivy League certificate would any time be a motivation booster! So, why this underperformance? And at this juncture, I decided to host this workshop with the team. I started off querying about the nature of their work. They described it as drawing insights about the phone, messaging and app usages during the weekdays and week-ends. I followed up with the next question, `Why do theywant these insights?' Initially the team in the room was silent, and then emerged a plethora of conjectures. No one had asked the customer team a question as to why do they need this data and how do they use these insights! Hypoth-esizing that there might be hesitation from this team based on the seniority level of the clients that they interacted with, I asked them to describe their stakeholders. From the client-side, every level of hierarchy was engaged in con-versation with the team here ­ they had periodic check-in meetings, clarification call, all kinds of checks in place. Curious to know more about how the team coped with so many levels of communication, I asked them about how they prepare for these different stakeholders. The team beamed an 80 slider presentation, loaded with data and analyses, to showcase their work. In fact, I observed the maximum energy in the room when they were taking me Dr. Nilanjana Bhaduri, Director - Learning & DevelopmentAn alumnus of Jawaharlal Nehru University and former research scholar of Indian Institute of Science (IISc), Nilanjana Bhaduri is passionate about connecting the dots of Organization Development, Leadership Development and Technology - all of which can make the new-age transformation happen. Presently working as global learning and development director in HARMAN International Nilanjana is leading the learning and development interventions for HARMAN.
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