| | 8 December 2019HIGHERReviewIN MY VIEWWe live in the internet age. The mantra driving suc-cessful enterprises is `move fast, break things'. Economies, industries and business models are being constantly reinvented through digital dis-ruptions. Enterprises are constantly re-tooling themselves and its employees to stay relevant. Employees' academic qualifications and background are be-coming increasingly ineffective in a world wherein most impact-ful innovations and disruptions (inexistent a decade back) are making a huge difference. Such disruptions used to be restricted to only the technology function alone but now this trend has en-gulfed almost all functions in all industry sectors. Banking industry is being disrupted by digital wallets, bitcoin and distributed ledgers while the overall customer service func-tion is being upturned by algorithms and chatbots bringing in a tumultuous change. For enterprises to identify opportunities in this rapidly evolv-ing landscape, understand the change implications & demon-strate agility in adoption, its employees need to be continually learning. This has to be aligned with the employees' interest as they are constantly worrying about obsolescence of their skills and qualifications in today's world. Successful enterprises lever-age this as an opportunity to engage better with their employees by offering them a thriving learning ecosystem and thus enabling itself for market competitiveness. Digital LearningAs with any transformation, digital is a key enabler in infusing lifelong learning into an enterprise. By using the familiar char-acteristics of digital ­ ubiquitous presence, gamified engagement and analytics driven insights, this transformation can be imple-mented successfully. One significant barrier for employees to constantly learn is lack of time and attention deficit. Many of them constantly com-plain during performance appraisals of their inability to align their schedules to the training calendar and to spend long du-rations away from work for classroom training. In addition to DIGITIZING ENTERPRISE LEARNINGthis, learning and development teams struggle to cre-ate training programs spanning emerging niches, spe-cializations. Most of the employees, especially those in sales and front-line roles are constantly in the field with limited access to resources in their office premises. Digital can provide employees with anytime learn-ing in the topics of their interest at their own pace by personalizing the learning experience. By Balaji Sankaran, Senior Director, [24]7.aiBalaji Sankaran is currently the Head ­Consumer Technology of Manipal Global Education Services, a leading higher education service provider. He focuses on defining digital strategy and effecting enterprise-wide digital transformation leveraging cloud, mobile and AI.Balaji Sankaran, Senior Director
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