| | 8 DECEMBER 2022HIGHERReviewADOPTING HYBRID WORK MODEL FOR HIGHER FLEXIBILITY AND PRODUCTIVITY In an exclusive interview with Higher Education Review, Pankaj Khanna, EVP & Head, Revenue Assurance, & Head HR- BPS, Coforge, shares his insights on the ever-changing IT recruitment landscape, technological advancements in IT recruitment, hiring in the candidate-driven job market and more. Candidates are now looking beyond monetary benefits while choosing a company and the significance of having a great work environment is rapidly increasing. How are IT companies changing their strategies to create a better work environment for their employees? The pandemic has accelerated the transition to working from anywhere, which has offered employees more flexibility. As employees have started coming back to the office, it is very important that organizations still offer a certain level of flexibility to the employees. An obvious option is adopting a hybrid model where the employees are required to come to the office during certain days of a week. While doing this, organizations should ensure that the requirements or demands from the clients are fulfilled and it is not adversely impacted by the hybrid model. Also, during the pandemic, people were talking about rejuvenation leaves and even now, many organizations have reiterated that, it can continue if required. Over the last couple of years, the wellness aspect of working has received significant attention both from employees and organizations in the IT industry, which is a positive sign. With attrition rates hovering around 20 percent in the Indian IT sector, how are IT companies changing their hiring tactics in order to address this issue? Attrition rates in the IT industry were always significant when compared to other industries but in the last one to two years, it has spiked and many of us would have heard about the great resignation wave. While the pandemic has contributed to this rise, another important factor behind it is the fact that there are too many opportunities chasing too few a people. While attrition rates rose in the industry, some of the leading organizations have been able to position themselves just around the cusp of what could be called as concerning. At the same time, organizations have become very skeptical by the data points which are given by the candidates. To tackle this, companies are coming up with AI tools and algorithms to ensure that there is no deceitful behavior especially during online interviews. More people are starting to realize that while it is nice to work from home, coming to the office has its own perks including bonding with their team, and fostering creativity and innovation. IN MY VIEWPankaj Khanna EVP & Head, Revenue Assurance, & Head HR- BPS
< Page 7 | Page 9 >