Omnex is an international consulting, training and software development organization specializing in management system solutions that elevate the performance of client organizations. With five training and consulting centres in India, Omnex Six Sigma initiatives are respected throughout the country. "No power on Earth can stop an idea whose time has come," with these words from then finance minister Manmohan Singh during the presentation of Union Budget on 24 July 1991 started the process of economic liberalisation in India. After the economic reforms, Indian industries have experienced periodic of transformation. Initially, the focus was on large-scale public and private sectors, mainly in the core infrastructural production. After globalization and liberalization, Product/Process/Service Quality surfaced as one of the major areas of concern along with productivity. With opening up of the geographical barriers and the pressure of competing in the global market, overall...